Shipping policy

SHIPPING POLICY

Last Updated: June 19, 2026

At Follow The EV, all our products are made to order to ensure the highest quality and reduce waste. We work with an international network of fulfillment partners, including Gelato, with production hubs worldwide to manufacture and ship your order from the closest location available.

1. Production & Processing Times

Every item is individually printed and manufactured after your purchase is confirmed.

Standard Production Time: Typically takes 2–7 business days.
Peak Periods: During holidays, high-volume seasons, or promotional events, production times may be extended.

Important: Production time is separate from shipping and delivery times.

2. Estimated Delivery Times

Once your order has been manufactured and handed over to the courier, the estimated delivery windows are:

Spain (Peninsula): 2–5 business days
Balearic Islands, Canary Islands, Ceuta & Melilla: 4–9 business days
European Union: 4–10 business days
International (Outside EU): 7–25 business days

Please note that these timeframes are estimates provided by carriers and are not legally binding guarantees. Total time from order to delivery equals production time plus shipping time.

3. Shipping Costs

Free Standard Shipping on all orders worldwide. No minimum purchase required.

4. Order Tracking

As soon as your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your delivery in real-time. It may take 24–48 hours for the tracking information to update after the label is created.

5. Customs, Duties & Import Taxes

For orders shipped to destinations outside the European Union (or specific territories with distinct tax regimes, such as the Canary Islands, Ceuta, and Melilla), your package may be subject to import duties, customs fees, or local taxes.

These charges are determined entirely by the destination country's customs office.
All customs duties and taxes are the sole responsibility of the customer. Follow The EV has no control over these charges and cannot predict or absorb their cost.

6. Delays, Lost, or Undelivered Packages

While we are not responsible for delays caused by factors outside our control, we will always work with our fulfilment partner to resolve any issue and ensure you receive your order or a full refund."

Address Errors: You are responsible for providing accurate shipping information. If a package is undeliverable due to an incorrect address or failure to collect the package from a local pickup point, the customer will bear any costs for re-shipping.
Claims for Delayed/Lost Packages: A package is not officially considered "lost" until 30 business days have passed since the shipment date (or 45 business days for international orders outside the EU). If your package hasn't arrived after this safety window, contact us at followev01@gmail.com and we will issue a full refund or send a replacement at no extra cost.